Resources

In the fast-paced world of healthcare, ensuring the safety of patients and staff is paramount. Workplace violence (WPV) poses a significant and growing threat to the sector, affecting not only the physical and mental wellbeing of personnel but also the quality of patient care. In their strategies for reducing these risks, healthcare organizations, and those who advise them, have traditionally looked to a familiar and long-established range of protective measures. These solutions cannot solve the problems now being faced by the sector: they are largely reactive, and as a result they can only provide limited benefits. 

We know that workplace violence in health settings is mostly patient-generated, and we know that the problem is getting worse. It’s impacting employees and employers, as well as costs and the quality of services. In a groundbreaking new white paper on this topic by Eric Clay, president-elect of IAHSS (the International Association of Healthcare Security and Safety), the violence statistics from the last decade, drawn from a variety of credible sources, all point steadily upwards.

Increases in workplace violence and aggression are being reported in sectors ranging from healthcare and social care to education and corporate campus settings. At most risk are staff in public facing roles, those working in the community, and those in isolated settings. But all workers are vulnerable and, with an increase in remote working, risks have spread beyond traditional boundaries.

As universities gear up for the new academic year, it’s a timely moment to focus on mental well-being, and the serious difficulties that some young people face in their first weeks and months living away from home.

View or Download the PDF!

The University of York was one of the first in the UK to recognise the value of CriticalArc’s SafeZone technology for improving safety for students and staff. A decade on, the university’s Campus Safety Team is going even further, extending its use of SafeZone to transform the way it ensures wellbeing and meets duty of care.

The University of Houston-Clearlake is known for its focus on high-quality education and research, and for providing a safe, welcoming environment for students, staff, and campus visitors. After a demonstration of SafeZone, UHCL’s executive leadership team immediately saw its value not just for enhancing safety, but for providing additional support for students’ mental and emotional well-being.

Leading healthcare and higher education organizations around the world are looking to collaborate, to ensure the wellbeing of the people for whom they have a shared duty of care. In some settings, the line of responsibility overlaps or is blurred. In some cases, there is close physical proximity, with health and education institutions sharing buildings, or operating facilities on the same campuses; in other cases, there is a regular flow of people between their premises, even though they are geographically distant.

Most major impact events have ripple effects and consequences. Sometimes these ‘aftershocks’ are predictable sometimes not. Organizations should plan for both. We’ve focused on hurricane and tornado risks in our two recent insight pieces, and these are both good examples of dynamic risk situations, with the potential for catastrophic ripple effects.

The Wigston Willow Panthers under 9s football team has received a welcome boost, with sponsorship from CriticalArc funding new kit, jackets, and water bottles.

Millions of Americans are under heat advisories, and temperature records are being broken globally from Canada, to Europe, to Japan. China has just recorded its highest ever temperature (52.2C/126/F). The World Meteorological Organization reminds us that extreme weather is “becoming the new normal”.

For the first time, CriticalArc SafeZone technology is allowing Dorset Healthcare University NHS Foundation Trust to provide meaningful protection for its staff undertaking vital work in the community – specialist medical and mental healthcare workers who are assessed to be at higher risk.