Company Overview

About CriticalArc

CriticalArc is a SaaS-based provider committed to transforming incident response through innovative solutions. These solutions empower your organization’s safety and security teams with the intelligence to strengthen and streamline their response to threats and incidents.

Founded in Australia in 2011, CriticalArc’s leadership recognized an over-reliance on fixed, costly security systems and saw an opportunity to leverage the ubiquity of smartphones and the performance of cloud networks with enterprise-grade software.

As a result, CriticalArc combined its deep understanding of security systems with a passion for quality software and a commitment to customers to develop its distributed command and control software, service, SafeZone® empowers your organizations’ most important resource – your people.

SafeZone

SafeZone® is operational in over eighty countries and has been adopted by universities, enterprises, critical infrastructure, defense and hospital organizations across the world. SafeZone fundamentally transforms the way large organizations handle incident management and risk mitigation across multiple sites by providing a common operating view and enabling proactive response that positively impacts the outcome of any incident.

Visit SafeZone Page

Management

Glenn FarrantFounder and CEO
A former Navy Weapons Engineer and manager of Maritime Command IT, Glenn more recently led security systems development for Honeywell, which included the delivery of software products for some of the highest profile and highest security sites in the world. During this time, Glenn developed a deep understanding of the technology and practical requirements of high security and regulated environments.

To this knowledge of software product development and operational requirements, Glenn adds the frontline experience of coordinating and distributing difficult-to-manage events. It’s this combination of factors that led to the vision for SafeZone.

Glenn regularly gives talks on the subject of using the latest technology in managing security and safety and also contributes by speaking with, mentoring and advising early-stage technology companies.

Responsible for general management and product direction at CriticalArc, Glenn continues to stay at the forefront of new technology in order to ensure that CriticalArc’s products are able to solve difficult problems in new, more effective and previously impossible ways.

An engineer at heart, Glenn is passionate about technology and the opportunities it provides for changing how the world works.
Jahmai LayFounder and CTO
Jahmai is one of CriticalArc’s founding Directors, it’s Chief Technology Officer, and the architect and technical visionary of SafeZone. Upon earning his Computer Science degree at University of Wollongong in Secure Distributed Systems, Jahmai’s career began building stock market trading analytical software, and then evolved to Honeywell where he helped design, integrate and deliver complex, digital CCTV surveillance systems. These efforts made him eminently suited to create and develop software to transform the security sector. Jahmai is no stranger to cutting edge technology and always adopts a ‘what-if’ attitude toward problem solving, considering new innovative solutions instead of just following the well-travelled path. Jahmai is a staunch privacy advocate and always seeks to ensure that data is collected and processed ethically, as well as transferred and stored as securely as possible.

Whether its achieving top of his class at university, scaling transaction rates into the billions on a stock market auditing platform, or forgoing weekends to ensure SafeZone is the best it can be, Jahmai’s passion and commitment to technology and delivering products that customers value stands apart.

Outside of work, Jahmai considers himself an avid gamer and computer hobbyst. When not in front of a screen, you’ll find Jahmai hanging out with his family, friends, or catching up on some valuable rest.
Darren Chalmers-StevensGroup COO & Managing Director, EMEA & APAC
Darren Chalmers-Stevens is a senior executive with proven success bringing innovative software to market to solve previously unsolvable challenges. As CriticalArc’s Group Chief Operating Officer, Darren is responsible for the end-to-end delivery of sales, operations, finance, legal, support and strategic partnerships across the globe. Attracted by the company’s dynamic founders and innovative software which he believed would upend the industry and transform the lives of millions worldwide, Darren joined CriticalArc in 2013 to lead its international expansion.

Before joining CriticalArc, Darren served as Vice President, EMEA for VidSys, Inc where he led year-on-year triple digit growth for three years. Prior to that he was the Technology Transformation Consultant to the UK board of ADT Fire & Security, and he also held senior leadership positions at IBM and CNL Software during his 20+ years in the security industry.

Darren’s expertise is advising large organizations how to respond to the increasingly complex threat and risk landscape by using technology to deliver transformational change to safety & security operations, as well as driving strategic value from its provision. Darren regularly participates in speaking engagements at high profile safety & security events with industry thought leaders, and authors articles and blogs on key topics impacting the industry. When he’s not meeting with clients and attending industry events, Darren enjoys spending time with his family, reading and getting time in the gym or on the road running to support his positive mental health.
Dominic BarnsleyChief Information Officer
As CIO, Dom Barnsley heads up Product Development at CriticalArc, and specializes in using lean process to cautiously scale product delivery with a tight focus on quality and automation, favoring a data driven, forensic approach to continuous improvement. He has 25 years of experience delivering solutions in banking, assurance, compliance and health and several years of software product delivery to the Higher Education sector. After studying Astrophysics at University of Durham and a BSC in Computer Science at University of Wales, Dom started out as a software developer. However, he soon realised he had a greater passion for how software could be better delivered than for actually building it himself. He subsequently held a variety of technology roles including dev-ops engineer, software quality manager, product manager, global development manager and CTO. During that time he has managed 17 development teams across more than 60 software products.

Dom is extremely excited to be working with CriticalArc services that make a substantive impact on thousands of lives. He thrives on the challenge of finding creative ways to meet multiple tangential customer requirements with flexible solutions that put the user experience front and centre. A proud father of five, Dom enjoys spending time with family and has also perused diverse interests such as woodworking, piano, gardening, running half marathons, sailing and flying Cessnas.
Erika Moralez-PerezLegal Counsel and Data Protection Officer
Erika is an accomplished corporate and commercial lawyer specializing in commercial contracts, business transactions and data protection.

Prior to qualifying as a lawyer and earning her post-graduate Diploma in Legal Practice, Erika carved out an impressive skillset in commercial management in a career that spanned 10 years. Here, she worked with several international blue-chip IT firms including Microsoft, Samsung and Hewlett Packard, cultivating a strong business acumen and commercial awareness.

In recent years, Erika has led the way in developing and implementing privacy strategies and vertical distribution agreements for a number of international corporate clients.

Erika’s straight-talking and personable approach resonates well with both clients and customers. She invests considerable time to understanding each party’s business objectives in order to devise commercial solutions that are mutually agreeable.
Danny MaloneCustomer Success Director
As Customer Success Director, Danny and his team are focused on helping new and existing customers get the most value from SafeZone, driving the use of the SafeZone platform for lone worker protection, personal safety, emergency communications, and incident management. He loves the fact that the Customer Success team’s work directly impacts and benefits thousands of people around the world; improving outcomes and even saving lives.

Under his leadership, the Customer Success team won the prestigious Security & Fire Excellence ‘Customer Care Initiative of the Year’ award.

Danny has spent his career in the safety and security industry deploying high-tech systems in command & control, traffic, and building management all over the World. Being fluent in Arabic, Danny spent a large part of his career in the Middle East, from Beirut to Dubai, working with Municipalities, Governments, Police, and Royalty. Danny has held several prominent roles in the industry, including Operations Manager at Entelec – PSIM, Product Manager at CitySync, Project Managing ANPR deployments all over the UK.

In his free time Danny is a competitive runner with many marathons under his belt and when not running, is never far from his guitar, piano, or a microphone!
Hellen Sutton-LarkinsGlobal Head of Administration & Operations
Hellen’s focus on general administration covers everything from third-party suppliers, sales contracts, invoicing clients, HR, sales, and CRM updates. With operations, Hellen assists with Customer Success support, as well as marketing events and the execution and follow-up on various Marketing campaigns. Her focus on process improvement and Lean methodologies help CriticalArc consistently deliver results for customers and enhance the performance of the business.

With over 25 years of experience within the corporate sector, Hellen started her career in London working in the world of consulting within Business Process Improvement functions and was fully immersed in the business at the Board level and helped drive growth across organizations.

After years of working for smaller firms, Hellen found CriticalArc and has loved working for a fast-paced organization that offers a product that meets and exceeds customers’ expectations. The opportunity to work for a company that is truly making a difference in people’s safety is paramount.

Hellen is full of character and is driven to support the business, the teams, and the product across the globe. When not working Hellen is a keen runner and enjoys socializing, with her family and the Arts.

Board of Directors

Alexandra HolcombNon-Executive Chairperson
With over 35 years of extensive experience in business, financial services, and consulting, Alexandra brings a wealth of knowledge across various disciplines and customer segments. Her expertise spans critical areas such as strategy, corporate governance, M&A, risk management, relationship management, sales, service, product management, sourcing, technology, and operations. She has worked in the U.S., Europe, and Asia Pacific.

During Alexandra’s tenure of 22 years at Westpac, she held pivotal c-suite and senior executive roles in strategy, M&A, payments, and risk. Prior to Westpac, she served as a senior executive with Booz Allen & Hamilton, specializing in international credit. She holds a BA from Cornell University, an MA from the University of Pennsylvania, and an MBA from Wharton. Alexandra has served, and continues to serve, on numerous Boards and Advisory Boards.
Luke FayNon-Executive Director
Luke Fay is a Managing Partner at Artesian and manages its VC business, where he has led or overseen a portfolio of over 300+ venture investments at Australia’s most active VC. At Artesian, he leads deal sourcing and curation, all aspects of portfolio investment, deal negotiation and closing, due diligence, portfolio allocation and management, portfolio performance, innovation and investment thought leadership, investor reporting and capital raising.

Prior to Artesian, Luke worked as interim CEO for VentureCrowd Pty Ltd, Australia’s leading equity crowdfunding platform and one of Australia’s most recognized and active Fintech startups. Luke has also worked in a number of senior management roles at UBS and ANZ Investment Bank, leading high growth businesses and high performance teams across Australia, New Zealand, Asia, London and New York.