The ultimate safety solution for healthcare workers, from the hospital to the patient’s home

How SafeZone helps healthcare providers

CriticalArc’s award-winning SafeZone solution empowers healthcare employers to protect all staff wherever they are working, including in community settings and isolated locations, enabling Safety Everywhere.

Unlike traditional solutions, SafeZone combines multiple security and safety capabilities under a unified system, designed for efficient 24/7 monitoring and response – capabilities including the real-time visualization, coordination and response of first and secondary responders,  mobile and wearable duress alarm, lone and high-risk worker support, mass and targeted communications, wellbeing support, tip reporting and indoor positioning providing a sub-three-metre accuracy of any incident in real-time.

“When somebody uses SafeZone to call us for help, instead of using 911, we can pinpoint their location more accurately. And now, with the indoor positioning solution, we know the floor, wing and room where that help is needed, instead of just the building.”
Randy Repola, Chief of Police, CU Anschutz Medical Campus

Why leading healthcare providers are turning to SafeZone

With violence and aggression against healthcare workers continuing to rise, and hospitals at increased risk of major incidents, SafeZone has emerged as the most innovative and powerful solution. As it becomes harder to recruit and retain quality healthcare and care staff, it is more important than ever for hospitals, healthcare organizations, and community care providers to prioritize safety for their front-line teams wherever they are.

SafeZone does this, and it enables more effective protection than any comparable safety solution. For example, unlike expensive RTLS systems, SafeZone is not limited to specific fixed locations. As a result, it is equally effective in protecting staff working remotely in the community and in patients’ homes, where health services are increasingly being delivered.


Enhanced protection and reassurance for front line healthcare teams

With SafeZone, wherever healthcare workers are, at the touch of a button they can ask for routine help, report concerns, or call for an emergency response, including from security, police, and medical emergency teams.

From the hospital ward to the parking lot, from the local clinic to the patient’s home, SafeZone extends protection and reassurance to healthcare staff wherever they are working. And whatever the emergency, from extreme weather events to threats of violence, support is just a fingertip away.

24/7 monitoring and response can be handled in-house or by leading independent monitoring service providers, or a combination of both. It is easy to implement and configure, to address each unique healthcare security challenge.

For the major risks now facing healthcare employers SafeZone provides complete reassurance

CriticalArc’s SafeZone combines key safety management functions and capabilities communications into a single, powerful platform – one that is the most efficient and allows the best resource allocation and ultimately, helping provide the best possible outcome to any situation.

SafeZone empowers responders, police, and staff wellbeing and EAP support teams to:

  • Extend protection to staff traveling and working remotely
  • Precisely locate individuals involved in incidents, even in multi-floor buildings, down to the room number
  • Respond rapidly and confidently to emergencies and major incidents
  • Coordinate safety services across extensive healthcare environments
  • Locate, communicate with, alert, and protect widely dispersed populations
  • Ensure safe lone working, remote working, and out-of-hours working
  • Enable enhanced staff EAP support, mental health and wellbeing services 24/7, including crisis intervention
  • Strengthen preparedness for major emergencies and disruptive events
  • Safely and confidently manage surge incidents with increased traffic volumes
  • Enable more effective drill exercises, performance measurement, and risk assessments

An innovative solution that provides clear return on investment for healthcare employers

SafeZone’s widespread adoption is underpinned by its unique record of high user-engagement, positive sentiment among users, and creating workplace cultures in which all staff are not only safer, but feel safer. SafeZone delivers the benefits of ongoing technical innovation, and broad functionality that targets safety challenges in the healthcare sector more effectively than any other technology on the market.

SafeZone gives healthcare providers a clear return on investment, supporting recruitment and retention, and reducing the costs associated with high staff turnover. It delivers more benefits than any comparable safety solution or technology and agency space, allowing better resource allocation, reducing inefficiencies, and ensuring better outcomes.

Safety Everywhere

With increasing demand for healthcare services, and health providers under more pressure, security teams are being asked to take on greater workloads and responsibilities with finite staff and resources. To meet this challenge, healthcare leaders are turning to innovative hospital security solutions like SafeZone and gaining new operational insights that are empowering them to optimize performance. For example, SafeZone provides heat maps that show exactly where, and when, your team is patrolling.  It also records your team’s response to all incidents, giving you a second-by-second recap of who responded, and how.  With these powerful new insights, you can refine your operations and enhance future security performance.

Faster response times to incidents

Seconds matter when responding to any event reported by a member of staff, or any request for help.  Whether an elevated medical emergency, a violent incident, or an all hazards emergency, providing your responders with precise details of ‘who called, from where, and why’ greatly reduces the time it takes them to respond.  In addition, SafeZone enables your team to respond to incidents indoors, outside, and even beyond your premises, wherever your people are when they call for help.

woman on phone in city

SafeZone supports recruitment

In a competitive global recruitment market, SafeZone provides reassurance to prospective employees, making it easier to attract the best candidates. SafeZone gives an important advantage, especially for employers who are recruiting for roles where risks are perceived to be higher.

healthcare staff

SafeZone improves staff retention and reduces turnover

SafeZone doesn’t just make staff safer, it helps them feel safer, reduces stress and improves staff retention, in turn providing your patients better care. SafeZone makes it easier for employers to provide rapid safety support, 24/7, improving team morale and reducing turnover.

SafeZone helps builds a culture of safety

SafeZone includes multiple functions that help to build more supportive, engaged and welcoming workplaces: for example, the ‘tip reporting’ feature makes it easy for staff to report concerns, from maintenance issues to potential safety hazards, from medical emergencies to mental wellbeing. SafeZone encourages individuals to take an active interest in their surroundings and the wellbeing of the workplace community they are part of.

Before and After Patrol Patterns

SafeZone provides resource efficiencies

SafeZone supports the most efficient resource allocation, allowing police and security teams to coordinate more efficiently, letting your teams to do more with less. By combining multiple functions under a single management platform, SafeZone also replaces separate, siloed systems, and allows budgets to be allocated to better effect. It facilitates and encourages inter-departmental collaboration, making it easier to reduce wasted time and inefficiency, and to innovate working practices.

SafeZone demonstrates duty of care, and reduces corporate risks

By providing SafeZone’s protection for their communities, healthcare employers clearly demonstrate that they are taking seriously their duty of care responsibilities towards staff, and making safety and wellbeing a priority. SafeZone protects corporate reputations by reducing the likelihood of incidents escalating, and preventing the damage that can be caused by slow or inadequate responses. Risks are becoming increasingly hard to predict but SafeZone lets healthcare providers demonstrate their enhanced preparedness. And by providing new post-incident insights and learnings, SafeZone helps to optimize their readiness to respond.

SafeZone improves resilience and preparedness

SafeZone gives policing and security responders maximum control over hospital environments, and it connects them remotely to any locations where staff are working or traveling. This allows them to provide the best-coordinated, most appropriate responses to every risk.

Did You Know?

16X more likely to be attacked

healthcare iconOn the job than any other type of service professional, according to Nursing Management.

80% of nurses don't feel safe

In their workplace, according to a 2018 study.