Blogs

The essence of customer service has been overshadowed by bottom-line thinking in today’s business world which often prioritizes quick profits and cost-cutting measures. With parents and grandparents both from service sectors, I’ve only ever known one way of operating, which has heavily influenced me and my leadership style. At SafeZone by CriticalArc, we pride ourselves on investing heavily in customer service.

Watch the recording of the webinar that delves into today's rapidly evolving socio-political landscape where universities face an array of challenges in upholding freedom of speech while navigating controversial topics and events. This webinar brought together experienced thought leaders and experts to address pressing issues including managing contentious guests, handling protests, and understanding the international impacts of terrorism.

A serious issue has been making waves in the healthcare industry — workplace violence against our healthcare heroes. It's something that's all too common and deeply concerning. Studies show that this violence has significant negative impacts on healthcare professionals' behavior, emotions, cognition, and physical well-being.

In the realm of higher education, universities are not just centers for academic pursuit but collaborative communities where diverse ideas and opinions converge. However, when political activism transforms into protests, ensuring campus safety while respecting the principles of free speech becomes a paramount concern for campus security professionals and administrators. Recent incidents at state-side universities serve as a poignant reminder of the delicate balance institutions must maintain in these scenarios.

In today's rapidly evolving security landscape, safeguarding the well-being of individuals within organisations, especially universities, stands as a top priority. Recent global events, including natural disasters, acts of terrorism, public health crises, and campus protests, underscore the need for robust measures to protect premises and people while enabling effective communication during emergencies. SafeZone by CriticalArc emerges as a pivotal solution aligning with the values and ideals of organisations, empowering them to enhance safety measures proactively.

Watch the recording of the webinar that delves into the parallels between non-sworn officers on both sides of the pond and provides insights on effectively managing complex conflict on campus. The webinar explores the roles, responsibilities, and challenges faced by non-sworn officers, emphasizing the shared experiences and strategies applicable in diverse campus environments. Viewers will gain valuable knowledge on navigating complex situations, fostering safer communities, and optimizing campus security through collaborative approaches and effective communication.

Prospective customers often inquire about the success factors for a safety app such as SafeZone and whether uptake (downloads) is the sole measurement to consider. For me, this goes way beyond numbers—it's a journey intertwined with human perception. Understanding how individuals perceive their safety isn't just about functionality; it's about tapping into the emotional essence that drives engagement.

In a fast-paced and somewhat precarious world, SafeZone is a comprehensive solution with the ability to support response to a wide range of emergencies with a holistic approach as a life safety and emergency management platform. The technology of SafeZone enhances and supports organizations to optimize outcomes of emergency management and embedded emergency plans. This solution can provide operational coordination, response capabilities, real-time information, and decision-making communications to support organizations in the event of emergencies.

In today's globalized world, universities face increasingly stiff competition to attract top talent from around the globe. With the rising demand for international education, institutions are seeking innovative ways to differentiate themselves in a crowded marketplace. One critical aspect that influences the decision of international students is safety and security. The ability to provide a safe environment not only reassures students and their families but also sets universities apart from their competitors. We’ll explore how SafeZone can significantly enhance international student recruitment efforts, particularly by overcoming language barriers, fostering a sense of security, and capitalizing on its popularity among international students and parents.

With the elections approaching, university police and public safety departments should prepare now in case they are asked to host presidential campaign visits and political rallies, writes Dr. Jack W. Moorman, retired NC State University Police Chief and IACLEA Board Member. They may get very little notice.

Watch the recording of this webinar to gain insights from industry leaders on critical industry topics. Discover best practices from higher education and healthcare leaders. Understand the strategies employed to ensure the safety and well-being of all community members.

As we approach the festive period, organizations with dispersed estates and operations and limited safety and security teams face a unique set of challenges. Ensuring the safety of staff and students becomes paramount, yet the reality of being understaffed can compromise effective response and incident management. In such scenarios, SafeZone by CriticalArc emerges as a force multiplier, revolutionizing safety and security measures for organizations with constrained resources.