Accessibility Statement

Statement Details

The Purpose of this Page

This page confirms CriticalArc’s compliance with the internationally recognized WCAG 2.2 guidelines.

How accessible is this website and applications?

This accessibility statement applies to content published on, the following:
These sites and services (including our application(s)) are run by CriticalArc Pty Limited who is committed to providing accessibility to our services and enabling as many people as possible to use them. For example, this means that you should be able to:
  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • Screen reader compatible for supported Android and iOS operating
  • Option for either verbal/aural or text communications with responders
  • Speech to text function
  • Ability for push notifications to be sent with both audible and vibration alerts
  • SafeZone can be paired with a wearable Bluetooth device, which allows users to raise an alert with a single button press
  • View headings and labels (on both Android and IOS)
  • Identify errors appropriately

    • We know some parts of our website (https://criticalarc.com/) are not fully accessible. These include:

    The element IDs not being unique

    • The form control label is missing
    • Contrast (only partially supported on both Android and IOS)
    We are aware that some parts of our SafeZone App do not currently comply. These include:
    • Orientation (on both Android and IOS)
    • Resizing of text and fonts (on both Android and IOS)
    We regularly carry out external VPAT repost on what improvements we need to do to make it more accessible and are always improving our services in this regard. As such a number of non-compliant elements from the more VPAT may already have been corrected as per this report’s date. This report is reviewed regularly and should be considered the most up to date statement of accessibility. Reports and summaries of remediated actions are available to be viewed upon request

    Feedback and contact information

    If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille:

    Reporting accessibility problems with this website

    We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using the details above.

    Compliance status

    This website is fully compliant with the https://www.w3.org/TR/WCAG22/ AA standard.

    Disproportionate burden

    Given the nature and size of our organisation, we are deploying our resource proportionately in order to meet the needs of the business whilst ensuring that we comply with requirements to make our websites accessible. To this end, we have carried out an external assessment to identify the areas which need attention.

    Content that is not within the scope of the accessibility regulations PDFs and other documents

    Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix
    Any new PDFs or Word documents we publish will meet accessibility standards.

    Live Video 

    We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

    What we are doing to improve accessibility

    We continually review and improve the accessibility to our services and this statement will be reviewed and updated annually or when new guidance is published.

    Preparation of this accessibility statement

    This statement was initially prepared on 16 August 2022, updated 20th November 2023 and again on 16th September 2024 This website was last tested in January 2022. The test was carried out by https://www.siteimprove.com/

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