Hutt Street Centre in Adelaide, South Australia, offers life-enhancing support services to almost 2,000 homeless people every year. This work involves meeting clients sleeping rough, or with a history of mental health issues and in these situations even experienced case workers can be vulnerable.
Hutt Street Centre started working with CriticalArc with the aim of giving all its case workers a panic button in their pocket and the reassurance that they could get immediate help if ever they were working in potentially dangerous situations.
Hutt Street Centre is working with CriticalArc and Chubb, a large Australian security systems integrator organisation, to reduce this vulnerability with a robust emergency response solution. If a lone worker gets into difficulty, they have two easy options. Either they can use the SafeZone® app on their smartphone to raise an immediate alert or they can summon help using a wearable Bluetooth duress button – in both cases, it’s a discrete action that won’t escalate tension.
Going a step further, if users are anxious about meeting a specific client or going to a particular location, they can use SafeZone’s unique Check-in timer function. When a time slot is set for anticipated meetings the system gives a warning five minutes from expiry, and this can be a helpful interruption point to conclude meetings with challenging clients. But if the timer is not cancelled and expires, SafeZone will automatically raise an alert so that Chubb’s monitoring centre can action a predetermined response plan.